Packlink issue

Karenb135

I sold an item on ebay worth £90 and used packlink for delivery. They subcontracted to Hermes.
Parcel was badly damaged on delivery and item badly broken.
Packlink were very difficult at first, but eventually admitted liability after some perseverence.
I hadn't realised they had a standard limit of liability of £25, so I am still £65 out of pocket.
Do I have any recourse for the balance, or learn the lesson to read small print better in future?

Aylesbury_Duck

Lesson to learn I'm afraid. 

unholyangel

Consumer or business? 

One can waive statutory rights (for example, by agreeing to limit the liability of each party under the contract), the other can't. 

I suspect you were acting as a business but asking on the off chance.

Karenb135

unholyangel said:

Consumer or business? 

One can waive statutory rights (for example, by agreeing to limit the liability of each party under the contract), the other can't. 

I suspect you were acting as a business but asking on the off chance.

Acting as an individual not a business thanks

soolin

Karenb135 said:

I sold an item on ebay worth £90 and used packlink for delivery. They subcontracted to Hermes.
Parcel was badly damaged on delivery and item badly broken.
Packlink were very difficult at first, but eventually admitted liability after some perseverence.
I hadn't realised they had a standard limit of liability of £25, so I am still £65 out of pocket.
Do I have any recourse for the balance, or learn the lesson to read small print better in future?

I’m no fan of packlink, but when you choose your courier it states that the cover is £25 for my Hermes , and also before you confirm you want to go ahead it asks you whether you want to pay extra to insure the item for the full value. It isn’t really even small print, it is there before you hit confirm , you can also choose to add a signature Required as well but that’s not needed for less than £450. 

mattyprice4004

I've just been through the process, and the limit is quite clear unfortunately. 

fakecrusader

What is not clearly stated anywhere obvious is that not all items are covered even when you take out the premium cover. I've just sent a musical instrument worth £550 and I don't want them leaving it in the street so I spent an extra £17 to cover against loss. There was a side note about prohibited items, but nothing about their "non-compensation" items list (which I only came across when looking through Hermes site, tracking the delayed parcel). If you look at this list, it's quite broad and includes "musical instruments". I was directed through Packlink from an Ebay item in MUSICAL INSTRUMENTS, to a courier who doesn't compensate for lost or damaged MUSICAL INSTRUMENTS and then charged cover that isn't actually appropriate or actionable. 
This is mis-selling and fraudulent in my view, I will be asking for a refund of this charge in due course. I'm a developer and I know it's not rocket science to develop a cross reference between the item category and courier restrictions. Of course, it's easier to rip-off customers than add any value to your logistics chain. Also increase profits by offering practically zero customer service beyond tracking.
Hermes T&C's basically hide the fact that they can help themselves to the contents of any parcel, then claim they are lost and not worry about compensation or the police. I can't trust them now, I will never use them again for anything remotely valuable.