How do I find engineer code for Menvier TS900

Sue2705

I'm hoping somebody can point me in the right direction please? Moved into our current home which has the Menvier TS900 bells only alarm system. We can't find any paperwork, except the log book/user code, (but can download the user manual if need be) it works fine but recently says service due. Rang round security firms for quotes, chose one who are due to come out to service but they asked if we have the engineer code. Rang the original company who installed the system and did all services up until 2017 according to the log book and they want a ridiculous amount to provide this. Will the new company be able to service our alarm without the engineer code or am I wasting my time getting them in?  Many thanks in advance.

John_Gray

I would suggest that you ring the security firm you would be choosing to do the service and ask them.  There might be a globally-fixed engineering code, or it might be set up by the previous firm.  I suspect the previous firm is trying to get you to choose them for the servicing!

SurferDan

Link to installation manual here:-
http://www.touchpoint-online.com/sites/default/files/Ts900installation manual 496487 iss3.pdf
Page 51 Engineer code is 1234
If the installer has changed the engineer code it tells you how to reset it to 1234 as well

John_Gray

SurferDan said:

Link to installation manual here:-
http://www.touchpoint-online.com/sites/default/files/Ts900installation manual 496487 iss3.pdf
Page 51 Engineer code is 1234
If the installer has changed the engineer code it tells you how to reset it to 1234 as well

One would hope that the chosen security firm would know this information already...

SurferDan

Yes you would hope that the chosen security firm would know this information already.
 I was trying to show how easy it is to find the information.