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Lidl 3 year warranty

diamond_dave
diamond_dave Posts: 828 Forumite
Part of the Furniture 500 Posts Combo Breaker
in Consumer rights
Bought a Lidl Nevadent electric toothbrush with a 3 year warranty.Thing never really worked properly but failed completely around Jan 2020.When I eventually returned it to Lidl they wouldn't do anything despite still being well within the warranty period. Have tried contacting H.O by phone and online but no joy.Any suggestions please.FIL bought a microwave from them which failed, the company sent a courier to collect and couriered a new one back.

Comments

  • ace33
    ace33 Posts: 52 Forumite
    Third Anniversary 10 Posts
    I would try customer services and explain to them.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    What exactly did the warranty cover ?
  • Flight3287462
    Flight3287462 Posts: 1,195 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    Do you have your receipt?
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    We need a bit more detail. What exactly was their reasoning for refusing to help? 
  • diamond_dave
    diamond_dave Posts: 828 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Firstly the store said that the warranty was 1 year instore and 2 years with the manufacturer. I have tried ringing CS but gave up after 32mins and 28 mins. Have emailed them and they have emailed a contact reply. I do have the receipt and the box states a 3 year warranty. All I want to know is what I should do next. From what I am reading lots of people have had trouble with these tooth brushes and Nevadent/ german manufacturer.
  • Spank
    Spank Posts: 1,751 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Why are you contacting CS and not the manufacturer? 
    I'd hazard a guess that these extra 2 years are on condition of filling out a card and sending it to them, if so did you do this?
  • Bossyboots
    Bossyboots Posts: 6,760 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    My OH contacted the manufacturer direct and received a refund direct from them without any hassle when his went wrong.
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