Apple broken repair wanting me to pay £700 for damaged Logic board

samboway

Thank you all for your helpful feedback. 

I’m still trying to contact stormfront on all of their customer service emails but am still yet to receive a response. 

Sandtree

jon81uk said:

the_lunatic_is_in_my_head said:

jon81uk said:

consumer rights would say that after six months you have to prove the fault was there at time of purchase. Therefore it seems reasonable that if it is a manufacturing fault that was there when the logic board was installed, they should replace. But if it is wear and tear or accidental damage that caused it to stop working then you have no rights.

Goods are required to be of satisfactory quality so premature failure due to general "wear and tear" can be covered if the product hasn't lasted as long as it should have. 

I've taken the description on this site to man you are only entitled to something if the fault is a manufacturing defect, not if it is reasonable use.

"When goods are faulty, if you return them within six months, then it's up to the shop to prove they weren't faulty when you bought them. After this, the burden of proof shifts and it's up to you to prove they were faulty when you bought them." from https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/#goods

I appreciate the legal rebuttal has already been given but if you even read the MSE page you've linked to it states:

Goods must be 'fit for purpose' AND 'last a reasonable length of time'

This means stuff must work and not fall to bits after an hour's use. This might sound pretty basic common sense, but without it, you can find yourself exposed.

Whilst later on it talks about more catastrophic breakdown and goes on about manufacturing faults this doesn't invalidate the prior paragraphs. So unreasonable wear and tear from reasonable use certainly can be claimed for and the site confirms so though their example of "an hour's use" may not give the best impression.