TSB online banking

billn

I have just switched my TSB account to another bank and a couple of weeks later opened another TSB account, all went well I got an activation code for online banking so set up a new "User ID" and security info and off I went thinking the system wasn't capable of linking to my original online account.

I have been using the new log in details for a couple of weeks but this morning I received an email to the old email address (didn't want to confuse things using the same address as the old account) to say that there was a correspondence in my inbox, when I tried to log in my new User ID was rejected so I tried my old User ID and password and it worked, new account there for me to use, so I thought that the system had realised I was the same person but. there was also another email to the new email address to say online banking was now all setup and I was good to go.

Maybe this should be in the rant and praise section but I thought I would put it here incase anyone else asks if TSB are a reliable bank, in my experience no.

Rant over, thanks for reading.

colsten

This is normal for TSB. You don’t lose any money, but if you can tolerate their chaotic systems, you can benefit from it financially. At least you could in the past - seems they might slowly be tightening things up a bit, mainly by withdrawing some benefits.

PRAISETHESUN

I have two online banking profiles with TSB - some of my accounts got combined into one profile whilst the last one didn't. I remember setting up online banking profiles for them all individually like you mention but then some profiles got deleted as things got merged. Not that it's going to matter for too much longer as I get around to switching away in light of the interest rate reductions! Wouldn't say they are reliable, but also wouldn't say they are incompetent - so take that as you 

billn

I have to confess much to the disgust of some on this forum, the correspondence was telling me that a switch request had been made on the new account.

I still haven't got the correspondence that was supposed to be in my inboxabout 2 weeks ago, I can see them losing a lot of customers because of the interest cut.

blue.peter

billn said:

 I can see them losing a lot of customers because of the interest cut.

I'm disappointed, but not at all surprised, by the interest rate cut on my Classic Plus account. However, I always saw the interestas a bonus, not as the reason for having the account. Even after the interest rate cut, the account will still serve its purpose as far as I'm concerned. I'll simply move £1500 elsewhere. Cutting the interest rate won't be a catalyst for me switching away.

If, on the other hand, they decide to turn my Classic Plus into a Spend & Save account, that will push me into leaving (though not until February, when my Monthly Saver matures). Spend & Save is a horrible name, and a concept that doesn't work for me. (I don't much like the Classic Plus name, but at least the account does what I want nice and simply. Fancy names for current accounts don't appeal to me, and never have.)