Car Insurance Renewal

Mirandasue

Changed car toward end of insurance term; quote came through which was higher than I thought it should be so did a search on Martin's site and got a much better deal; in the meantime the policy auto renewed.   Phoned up today to ask if they can match price and they can't and my only option is the cancel the policy.   Irony is that the policy is still with my current insurance provider, but via a different broker.   Just phoned my insurers, LV and they have charged me a £40 cancellation fee.    Yet again, despite the marketing rubbish about the customer coming first and how much they value loyalty - it is utter rubbish.   I was told I should have cancelled auto renew - yes, of course I should but pardon me, I had rather more important things on my mind.    The customer just constantly seems to have to suck up the poor practice of these large corporates.   Fuming..... anyone got any ideas about how I can get my cancellation fee back, or do I just have to grin and bear it?

Sandtree

You can’t, just be thankful at £40 it’s significantly less than many others.

Next time either simply let it renew or find time to shop around and make a single call to lapse the old policy before it renews 

giraffe69

I insure with LV and they ask at the start of the year about auto renew. I say no and there has not been a problem. If you had more important things on your mind then that is not LVs fault. Put it in your diary and then you don't forget(provided, of course you look at it!)

Scrapit

Martin will tell you never autorenew. and he'll be right.

Flight3287462

Mirandasue said:

  I was told I should have cancelled auto renew - yes, of course I should but pardon me, I had rather more important things on my mind.    

Hmmm.........

Especially since you had just bought a new car and were aware that your policy was about to expire.

You won't be getting your £40 back.

sweetsand

giraffe69 said:

I insure with LV and they ask at the start of the year about auto renew. I say no and there has not been a problem. If you had more important things on your mind then that is not LVs fault. Put it in your diary and then you don't forget(provided, of course you look at it!)

We are with LV and they don't always tell you. We always ask and have walked away from insurance co's where one insisted it was auto renew. 
Ring secuirty is auto renew like many services as it works in their favour and we always ask and demand its never auto renwed. However, people forget and some do prefer auto renew but not for us.

ATB