Faulty washing machine

Cheechee

Morning,

I had a new washing machine delivered and installed on Saturday, I bought it online
I have used it 5 times and tried 3 different sockets and each time it trips my fuse box.  On occasions the machine also make a clanking noise.

I've contacted the seller and they said they need to contact the manufacturer and have an engineer come and have a look.

I'm not happy with this, it's 2 days old and I don't want it repaired, i want a replacement.

What are my rights, do I have to accept an engineer coming to have a look?
Thanks

unholyangel

You don't have to accept a repair, but nor can you force a replacement if it would be disproportionately costly in comparison to a repair. 

Clarify with them why the engineer is coming, you might find it's just to check the machine is actually faulty. But if that is the case, I'd make sure the engineer knows not to repair when they arrive. There's been a few stories over the years from people who accepted a visit for diagnostics and the engineer has repaired.

Aylesbury_Duck

Have you removed the transit bolts?  That may account for the clanking but shouldn't be tripping circuits.

neilmcl

Cheechee said:

Morning,

I had a new washing machine delivered and installed on Saturday, I bought it online
I have used it 5 times and tried 3 different sockets and each time it trips my fuse box.  On occasions the machine also make a clanking noise.

I've contacted the seller and they said they need to contact the manufacturer and have an engineer come and have a look.

I'm not happy with this, it's 2 days old and I don't want it repaired, i want a replacement.

What are my rights, do I have to accept an engineer coming to have a look?
Thanks

You don't have to have it repaired but at the same time you have to prove (or allow the seller) to see whether an actual fault exists. Under 30 days you're entitled to a full refund but the onus is on you to prove the fault exists and is inherent to manufacture. My advice to you is to wait and see what the engineer says.

And as above, are you sure you've installed it correctly, removed the transit bolts and plumbed it in and switched the water on?

Cheechee

Thanks for the replies.

I didn't instill it myself, they installed it for me.

I've run the machine on various different programmes and it doesn't always trip the fuse at the same time, does this mean I have to have an engineer in my kitchen for potentially an hour or two to wait for it to trip the fuse?

I don't want a refund, I want a replacement.

Is there anyway I can request this without an engineer coming, I would be happy to pay for any additional cost for the removal of the faulty machine and installation of the replacement.

unholyangel

Cheechee said:

Thanks for the replies.

I didn't instill it myself, they installed it for me.

I've run the machine on various different programmes and it doesn't always trip the fuse at the same time, does this mean I have to have an engineer in my kitchen for potentially an hour or two to wait for it to trip the fuse?

I don't want a refund, I want a replacement.

Is there anyway I can request this without an engineer coming, I would be happy to pay for any additional cost for the removal of the faulty machine and installation of the replacement.

You can certainly request it. Whether the retailer will agree to it is another matter though. 

You may have to choose between a repair or refund. As I explained above, you can request a replacement but the retailer can refuse if it's disproportionately costly in comparison to a repair. 

Cheechee

UPDATE

Just wanted to let you know that the faulty machine was collected today and a new one installed.  No engineer was required.

Very impressed with the service!