Thailand package holiday

[Deleted User]

williamsl5 said:

Thank you, that was my point to the agent but they said they don't refund deposits. So my only logic was to pay the balance and then they would cancel it anyway and therefore I would get all my money back. Only issue is waiting for the refund as I know that can take a while.
The deposit was paid on a credit card so I could go down that route but I tried  eofre when I was waiting for Ryanair to refund me for another holiday and never heard back from them  despite chasing.

So, did you actually pay the balance when due?     If you didn't pay the balance...no idea where you stand as, in theory, you have cancelled so you may have a fight on your hands.   Not wishing to alarm you as am not sure if you are saying you paid the balance or not.    I think whatever happens, you will probably have to wait until the holiday date has been and gone, you get confirmation that holiday is cancelled and you can then request a full refund.   Don't know any agents who are refunding in advance.

williamsl5

Thanks all
We ended up going to Citizens Advice who confirmed that we are entitled to a full refund of the deposit as the flights were cancelled before the final balance was due.
However we have decided to keep the deposit with the company, as they have given us the option of either moving the holiday as is to another date (and will guarantee no price change) or alternatively cancelling it altogether and using the deposit towards another holiday which we think is fair as we were looking to use them again anyway.

[Deleted User]

So glad you are happy with your choice but Citizens advice is just that.. advice.  Nothing to do with law.  Fact is your flight hasn’t actually been cancelled officially yet.  Doesn’t matter what you think or anticipate. Until the airlines tell you the flights are cancelled you don’t have any sort of claim.  

CKhalvashi

Flights being taken off sale isn't the same as flights being cancelled. Several Star Alliance (who Thai are) carriers have removed flights from sale temporarily that have since gone ahead, as have others such as Aeroflot.

If OP hasn't paid the balance when it is due, then they have no right to their deposit back, as at this time the holiday was due to go ahead.

If OP was told by the agent that the flights have been cancelled, then as long as this was before the balance due date, they are entitled to their deposit back.

williamsl5

Tedber said:

So glad you are happy with your choice but Citizens advice is just that.. advice.  Nothing to do with law.  Fact is your flight hasn’t actually been cancelled officially yet.  Doesn’t matter what you think or anticipate. Until the airlines tell you the flights are cancelled you don’t have any sort of claim.  

Hi - our flight HAS been cancelled......

williamsl5

CKhalvashi said:

Flights being taken off sale isn't the same as flights being cancelled. Several Star Alliance (who Thai are) carriers have removed flights from sale temporarily that have since gone ahead, as have others such as Aeroflot.

If OP hasn't paid the balance when it is due, then they have no right to their deposit back, as at this time the holiday was due to go ahead.

If OP was told by the agent that the flights have been cancelled, then as long as this was before the balance due date, they are entitled to their deposit back.

So our flight has been cancelled.
We found out from Thai Airways initially, and queried this with our TA who confirmed that this was the case and they were cancelled BEFORE our balance was due.
So yes, we are entitled to our deposit back but decided to keep the money with the TA as we intend to use them again when we can finally travel again.