Sue royal mail rather than claiming compensation.

heldenbrau

Mistral001 said:

heldenbrau said:

Today I am in the same situation that I have been in many times before:  An expensive item about £150 was sent tracked and signed to Germany.  Over a month later the customer claimed item not received and I checked the tracking, it was lost so I refunded them.  So I have filled out the claim form from royal mail and added the photos they asked for to prove the value of the goods.  This took AGES!!!!!! I had to go through all my invoices to find the value of each item in the order, I had to screenshot each invoice and highlight the items on the invoices with paint shop pro.  I thought it was still worth doing for the £53 I could get in compensation.   I had to fill it out twice because the form reset after about 5 minutes.

The package which went missing was for a single order yet it had several invoices.   Surely that is a strange way of  sending an order.   Perhaps RO think it is a bit suspicious.

Well you have caught me out because on this occasion I only had to find one invoice.  I'm not stupid enough to actually bother doing what I said I did in my post, but for other lost orders I would have had to do that if I wanted to claim.  I still had to find the invoice for that one item which took ages.  The fair way to do it would be to refund the actual loss like they do for private customers.  If they lose as little as they say they do then it should hardly ever happen, so why not just give a full refund.  Reason is, because if it was easy to claim then businesses would claim for every lost item and they'd have to pay out loads and also the true lost post rate would be recorded and published.