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Booking.com refund

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agbucks
agbucks Posts: 5 Forumite
Seventh Anniversary Combo Breaker
edited 19 May at 4:53PM in Coronavirus Board

I am experiencing problems securing a refund from Booking.com. Booking.com took a deposit from my credit card. The booking was subsequently cancelled within the cancellation period. However Booking.com have yet to issue a refund. This has been going on for over 4 weeks. Every time I speak with a customer service rep they tell me the same thing - the refund is in the hands of their Finance Team.

Comments

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts First Anniversary Photogenic Name Dropper
    Probably got too many to get to?   Perhaps a little patience?  If you are still unhappy maybe threatening them with a cashback application might spur them on, but honestly don't think your bank would look at it having only waited 4 weeks and the promise of a refund.
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