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Different energy renewal choices from same supplier

TMSG
TMSG Posts: 252 Forumite
Fifth Anniversary 100 Posts Name Dropper
in Energy
My fixed energy deal (dual G/E) comes to an end and the supplier has just sent me an email with an offer for a new fixed tariff, say T1. On their website I find another fixed tariff (T2) which is actually slightly cheaper than T1 (mustn't grumble). On a comparison website I find a third fixed tariff (T3) from them that is a) not listed on their website and b) even cheaper than T1 or T2 (trying hard not to grumble). Is that normal practice? If no, what is the best route re a complaint? Probably only via the supplier?

Comments

  • Robin9
    Robin9 Posts: 13,065 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Normal practise 


    You may even find better options if you choice different suppliers for your gas and electric.
    Never pay on an estimated bill. Always read and understand your bill
  • Gerry1
    Gerry1 Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's the same semi-scam that insurers used, new customers were quoted lower rates than renewing customers.  Loyalty never pays.
  • TMSG
    TMSG Posts: 252 Forumite
    Fifth Anniversary 100 Posts Name Dropper
    Gerry1 said:
    It's the same semi-scam that insurers used, new customers were quoted lower rates than renewing customers.  Loyalty never pays.
    It seems you're right re loyalty. Well, they've lost a customer.
    Thanks for the responses.
  • Gerry1
    Gerry1 Posts: 10,853 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    TMSG said:
    Gerry1 said:
    It's the same semi-scam that insurers used, new customers were quoted lower rates than renewing customers.  Loyalty never pays.
    It seems you're right re loyalty. Well, they've lost a customer.
    Thanks for the responses.
    If the total cost was better than from any other company then you could probably beat them at their own game by accepting T3 !
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