Private ticket PCN Lidl - Athena

Iota

Hi, I received a parking charge by post (Athena) last week for parking in the Lidl Edmonton branch car park.

Approximately a week prior to our shop at the Edmonton branch, I had shopped at a different Lidl branch (not too far away from the Edmonton branch), and there the Lidl staff told me I didn't need to scan my receipt due to covid reasons as long as I didn't park longer than 90 minutes, consequently, I didn't scan the receipt there and didn't receive any PCN to date.

I had assumed the same applied when I shopped at the Edmonton branch the following week as this is the same company.

So far I have:

- emailed Lidl customer services - no reply received yet

- had a live chat with Lidl customer services today and was told repeatedly that they can't cancel the charge and I have to appeal directly to Athena. I know this is BS after reading the previous thread on 'successful complaints about private parking tickets...'

Shall I proceed to appeal to Athena with the template ?

And try to send a letter to the MD of Lidl if I can find the details.

Any advice on what else I should do would be very much appreciated!

Thanks in advance

Redx

Try CEO email dot com for the CEO address , and yes complain directly to the CEO , the royal WE will do

Appeal before any appeal deadline , as keeper , using the blue text template from the newbies FAQ sticky thread near the top of the forum , do not miss that appeal window deadline

KeithP

Iota said:

Shall I proceed to appeal to Athena with the template ?

Yes - using the blue text template easily found in the first post of the NEWBIES thread.

Iota said:

And try to send a letter to the MD of Lidl if I can find the details. 

Yes. Again, email address easily found on this forum.

Coupon-mad

The CEO's email is on every other Lidl thread and it's best that you read them than we just give you it by us doing the searching (as you can).

AND - get ANGRY and GET EVEN about this scam!   

GET THESE PRIVATE PARKING CHARGES REDUCED AND THE WORST CONDUCT STOPPED.

Please now make a real difference because not enough people have:

The Government is (this month only) consulting about a new statutory code of practice (CoP) and framework to rein in the rogue parking firms.  Read and comment on the draft CoP proposal and the enforcement framework consultation, and get everyone you know to do the same.

You will need to register to comment on the CoP and enter an occupation even if you are retired or a homemaker, but otherwise it is easy to navigate, and comment upon each section/subsection individually. You can save comments to edit later and or submit comments once you are happy with them.

https://standardsdevelopment.bsigroup.com/projects/2020-00193#/section

You do not need to register to comment on the enforcement framework which can be found here. It has a link on page 5 to make comments.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/913272/Code_Enforcement_Framework_consultation.pdf

At the very least, we say the parking charge level should be £50/£25 or higher level £70/£35, as per Council PCNs in E&W.  

And we say the added fake 'debt recovery' costs are just double counting the cost of letters and MUST GO.  Remove that layer and you remove the ‘drivers’ behind the race to court.

HOW TO DO THE SUBMISSIONS:

Responses into the PAS 232 and MHCLG framework documents are not completely straightforward:

On the MHCLG response, you have to answer the questions on a 1-5 scale from strongly agree to strongly disagree, and then put some commentary. No way to upload documents or alternatives.

 

On the PAS 232, you have to click on each clause and sub-clause to put your comments, and a suggested rewording of their draft.  You can see comments which other people have written! 

 

But, when you click ‘submit’, a message pops up to say your comments have been received, but that only applies to the particular clause you have just addressed.

 

You have to click ‘submit’ separately for each individual clause response.

 

Some people will be caught out by this but can revisit it and add further responses up to 12 October.