damaged electric meter quandry what should I do please

happyhero

Hi trying to decide pro's and con's of what is best way forward.

Our Economy 7 meter got damaged (a bit cracked and glass broken) several years ago by a meter reader who tripped and lent on the hoover hose pushing it into the meter to stop himself falling. The meter remained working and the guy said he would report it so we were not charged and they would get it changed. Anyway nothing happened and we forgot about it and it worked perfectly. Now several years later, and after several energy provider changes the meter has stopped working, the wheel seems to stick sometimes on the night rate but works fine on the day rate. It makes a funny sound like its trying but jammed. As I can touch the wheel and front plate (Yeah I know but I did have an electrical background in my job), the wheel feels free and the plate in front of the digits doesn't seem to be stopping them from moving. I'm wondering if it had another bash with the hoover hose.

Anyway I am now with Bulb for energy on Economy 7 and they are keen to get me on a Smart meter, SMET2 they are offering which I know is the better one but they don't do Economy 7 as far as I know.

So I checked the difference using our usage with Economy 7 against the normal non-Economy 7 and E7 is saving us £193 per year. Therefore I think its worth keeping.

Obviously the Smart meter is free and hopefully they don't give me hassle over my broken meter as my bills have been constant and so no sign of being fiddled.

But what else can I do, can I get a replacement E7 meter free?

Who do I talk to, to get it replaced?

If I have to pay, how much will it cost?

What do you think I should do?

Any help/advice appreciated.

Swipe

Are you sure Bulb don't do smart meters that work with E7? That sounds a bit odd. My mum is on E7 and they've been spamming her all week with book in your Smart meter appointment emails which have been deleted on receipt.

macman

All smart meters should work with E7

MWT

The only catch with regard to E7 and smart meters is that not all have the 5th port for directly switching a circuit for your night storage heaters for example.

They can all handle E7 though and you can get SMETS2 in a 5 port version now just have to make sure they know you need it, if indeed you do...