Wowcher refund because I can’t redeem voucher with the merchant
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I bought a 7 course taster menu at the Parkhouse club Cardiff, but unfortunately the club hasn’t traded since February - some time before the before the Wowcher offer Was advertised - and I haven’t been able to redeem the voucher. I got in touch with Wowcher to ask for a refund and they too have been unable to contact the merchant. Wowcher have said they will give me half the value of the voucher as a credit note. I maintain my contract is with Wowcher as I haven’t been able to redeem my voucher at all with the merchant. Wowcher have effectively sold me goods that I have not yet received or will be able to receive as the merchant isn’t trading. I don’t want half a credit note I want a complete refund. I raised my complaint with Wowcher before the voucher expiry date and have kept records of my complaint. What do I do next?