The silence is deafening

xylophone

Probate service 

We are currently unable to provide updates on how your case is progressing. If you have an urgent query, please call us on 0300 303 0648 between 8am and 5pm Monday to Friday. We are prioritising supporting people who have waited eight weeks after submitting their Probate applications. 

Typical waiting times: 

Probate applications currently take eight weeks to be fully processed. We will contact you when we have reviewed your application. You do not need to do anything until then. 

But you have waited nine months?

Has the fee cleared?

Was there IHT to pay?

Shelldean

jowcoltrane said:

Chasing up Probate
Has anyone found a  way of contacting the Probate Office? I am my mum's executor and processed my application in early June. That was nine months ago. I have sent several emails and apart from an 'automatic response' months ago have received no replies. I can't see any direct phone number on the internet, just a very expensive 0300 number for HMRC. I tried that yesterday and after a few minutes was cut off because 'the line was busy'. Webchat was not functioning for the same reason.  I filled in all the forms as per instructions and have paid the fee. If I've done something wrong I need them to tell me what! Anyone got any suggestions as to how I can get an update or even make some contact with the appropriate office?

jowcoltrane
0300 numbers shouldn't be expensive!
Google says the following..
Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 03 numbers will cost no more than a call to a 01 or 02 number. This means calls to 01, 02 or 03 numbers will come out of your inclusive minutes.