Student Loans Company ASTOUNDINGLY INCOMPETENT
in Student MoneySaving
14 replies 808 views
It's amazing how bad this company is. I wondered if it was me so I checked online. Trustpilot very much agrees with my asssessment. They really are an absolute shambles. I can only advise that people that deal with them check everything out for themselves. Do you own calculations. The only problem with that is that when you prove they have made a mistake they are too shambolic to correct it! I have phoned them numerous times and been given some sort of plan at the end. 100% they don't do what they have just told you they will. Totally unfit for purpose.
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I'm not going to lie SLC have driven me potty over the years but they have got better recently with the introduction of being able to submit information online (I'm overseas) and their complaints team takes time but by email got things sorted in the end.
Did you try and claim company pensions as a deduction?
Did you provide supporting documents or appropriate consents?
So parents A and B fill in the forms correctly and send in all supporting documentation.
The loan C comes back as incorrect.
Parent A knows that they can't discuss parent Bs income. So parent A phones up and asks to check the income calculation for A. Then parent B could have done the same. "Oh no this is the account of student C. We can't discuss this."
So student C phones up and gives authorisation to discuss account with parent A. They give a password.
So parent A writes a letter. "Student C has given authorisation. The password is"
Student Loans Company writes back "we can't discuss this without the student giving authorisation"
They are just total imbeciles. Their systems are awful. I just wonder how many errors they make. They seem to want to make errors and steadfastly refuse to correct them.
They seem to hide behind 'data protection' as a reason to get everything wrong. My advice to parents and students is 'check everything'. Don't assume they will get things right.
Do you think someone actually sits there with a calculator and works a figure out? Of course not; it's all calculated based on what the student/parents have input, and the supporting documentation to verify,