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STA Terms and conditions

t8769
t8769 Posts: 372 Forumite
Part of the Furniture 100 Posts Combo Breaker
edited 19 May at 4:53PM in Coronavirus Board
My debit card company has asked for cancellation policy and terms and conditions, for a chargeback, but they are not available online
Anyone have these?

Thanks

Comments

  • bagand96
    bagand96 Posts: 6,604 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I expect the bank want to see the T&C's to confirm that you were in fact eligible for and a due a refund. Most flights sold are not refundable so the bank likely need to check.

    Are the T&C's attached to your confirmation at all?

    I've replied in your other thread too. Maybe a moderator could merge your two threads...
  • t8769
    t8769 Posts: 372 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Yes, but there are none on the receipt, and none online

    Thanks

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