Florida hotel

Lynnb57

12 months ago we booked a flight and a hotel  for Florida at Easter 2022 . The hotel was booked on a non refundable rate. We were unable to go due to the lockdown and the planes not flying. Virgin are refunding our flights monies.  The hotel is offering for us to re-book until April 2022.  The credit card has refused the claim as the hotel was still open at this time, even though we couldn’t get there and now the insurance company will not pay out. They say we have until April 2022 to rearrange our travel, but we do not want  to go before this time. Any advice on how to claim this money back.

mattyprice4004

Insurance is your only option - the hotel was open; you just couldn’t get there. 

Unfortunately that’s your issue and not the hotel’s. 

[Deleted User]

Agree with previous, if your particular insurance policy doesn’t cover you (but check the details thoroughly) then you don’t have any other options other than to rebook the hotel at a later date.  The hotel being open absolves them of any obligation to refund. In fact they don’t even have to allow you to rebook. I wonder how many people will be booking non refundable rooms in future?  Been a harsh learning curve all round.  

Westin

+1 on mattyprice4004 response.

Lynnb57

It has been a harsh learning curve. We will book a package in future. 

Mrsn

Lynnb57 said:

It has been a harsh learning curve. We will book a package in future. 

Sadly for many it has been a harsh learning curve, I’m sorry for the position that you have found yourself in. 

mattyprice4004

It has indeed been incredibly harsh - while some hotels and agents have been helpful (I have to eat my own words somewhat when I say that Netflights actually acted quickly and efficiently in sorting out my refund), for the most part it's been a case of 'not our problem'. 

It certainly looks like package holidays from a 'high street' name will be the way I'll do it in future - the risk is on them. 

jon81uk

mattyprice4004 said:

It has indeed been incredibly harsh - while some hotels and agents have been helpful (I have to eat my own words somewhat when I say that Netflights actually acted quickly and efficiently in sorting out my refund), for the most part it's been a case of 'not our problem'. 

It certainly looks like package holidays from a 'high street' name will be the way I'll do it in future - the risk is on them. 

To be fair if you booked a non-refundable rate and the hotel is open then it isn't their problem, it is your travel insurers problem.