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Ppi refund yorkshire bank

Hey guys I'm a newbie xxx
So I did a claim through Gladstone brookes and they confirmed that yorkshire bank owed me money for ppi refund from 25 years ago 
Gladstone Brooks emailed me the amount amd yorkshire bank sent me a letter on 1st September conforming the amount amd would send cheque within 14 days 
Nothing had arrived by 15th so I rung to be told that because it had gone over 14 days it was with another department as they owe me 8 per cent interest on the amount now has anyone else heard of this I've asked them how long uts gonna be ???? And is the interest work out per day per month and they couldn't tell me ?????

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