Habitat Hendricks sofa caused injury to my children

JamoLew

why would going to A&E to get stitches for your injured children be risky ?
A&E is probably one of the least likely areas within a hospital that you are likely to get infected - no more dangerous than going into a shop without a mask on (as children are allowed to do)

Wonderstuff12

Thanks for the feedback. All I wanted is some advice as a consumer on what to do as we’ve had a very bad experience with Habitat. We were in lockdown when this happened, hence why we didn’t go into A&E. Really just wanted insight if anyone had a similar experience.  This is my first post onto MSE. All feedback has not been very kind with the exception of a few. 

swingaloo2

I think you should take the £20 offered and move on. Firstly, if the children had been sitting properly on the couch then they would not have had scratched knees. Secondly, if the injuries were bad enough to need stitches in which case you would have needed to go to A+E whatever the covid situation. 

Spank

mattyprice4004 said:

Scars? From a plastic button?! 
Come off it. 

I've got a scar on the back of my hand from a piece of plastic when I was a child. It wasn't stitched but could have steri strips on it, but it was long ago I can't remember.

OP have you filed down the rough edges? (nail file would probably be ok)

Manxman_in_exile

Spank said:

mattyprice4004 said:

Scars? From a plastic button?! 
Come off it. 

I've got a scar on the back of my hand from a piece of plastic when I was a child. It wasn't stitched but could have steri strips on it, but it was long ago I can't remember.

OP have you filed down the rough edges? (nail file would probably be ok)

Of the scars on the knees!?!?

ThumbRemote

Wonderstuff12 said:

Thanks it’s hard to know what to do as the sofa was clearly at fault and has been repaired. They have scars, we managed to get the strip plasters for deep cuts as we didn’t want to risk going to A&E for stitches. Really hard getting into see any GP at the moment. Habitat have been really poor with any communication or customer service. Thanks for your help and advice. 

There is a guide, Kemp and Kemps 'Quantum of Damages' which states what amount of monetary compensation should be paid for what sort of injury. A solicitor would be better placed to advise what is appropriate for permanent scarring, and you canthen decide whether you feel it warrants making a claim. 

Unfortunately there are rather too many posters on these forums seeking to defend everything a company does, while at the same time criticising posters, even to the extent of completely fabricating scenarios to do so. 

Diamandis

They both put their knee on the same button at the same time? Really if the injuries were as bad as you're claiming they should have had been seen by a medical professional, covid or not. If they are going to be lasting scars then you would be best to instruct a solicitor. 

Ganga

How much compo are you looking for ? the sofa for free ? £m per child ? give us the info and you might find the answer you are looking for.

Money_Grabber13579

So they were sat on the sofa but still managed to scratch their knees? The bigger priority might be to see why their knees are in the back of their legs, rather than the front... 

ok, so they were climbing all over the sofa then?