PayPal credit - large refund - how do I get my money back?

wendb69

Paid for my sofa via PayPal credit over 4 months 0%.  Fast forward 6 months sofa goes back and 2500 refunded to PayPal credit.

ive spent 3 hours going round and round trying to work out how and if I can get my money back to my bank account,

Help please

D3xt3r5L4b

Ask PayPal for it back 

Silvertabby

When we've had a paypal credit/refund it's been paid back to the original credit card.  Takes 2 or 3 working days.

jimbo26

According to PayPal it will be returned to your PayPal account, and from there you can transfer to your bank account.

5th bullet point on below link.

https://www.paypal.com/gf/smarthelp/article/my-refund-is-completed,-where-is-my-money-faq3954

MinuteNoodles

Log into Paypal account, transfer to bank. Usually only takes minutes to land in your account.

crumpet_man

Silvertabby said:

When we've had a paypal credit/refund it's been paid back to the original credit card.  Takes 2 or 3 working days.

If it went back to a credit/debit card then you didn't use PayPal credit, you used regular PayPal with an underlying card.
A refund to the PayPal credit account is not the same as having a refund to the PayPal account itself.

ic

With a credit card you'd need to call and ask for the money back, I expect its the same with PayPal Credit.  https://www.paypal.com/uk/smarthelp/contact-us - just drill down into a topic (any), and at the bottom there is a call us link.

sarahking87

OP is correct and I’m having exactly the same problem. Used PayPal Credit to make a purchase of an iPhone. Raised a dispute because the phone was faulty and the merchant refused to refund. PayPal reviewed the case and agreed in my favour, the refund has been added to my “PayPal Credit Balance” but not my PayPal account. PayPal are telling me they will not transfer the credit balance to either my PayPal main account, or my bank account. See the attached screenshot! 

I don’t see how this can be above board... the only way to access the refund is to spend the equivalent amount through PayPal credit again, but not all purchases are even eligible for PayPal credit !? No idea where to go next if they keep refusing... 

phillw

sarahking87 said:
No idea where to go next if they keep refusing... 

Have you asked them the address to serve a small claims notice?

sarahking87

phillw said:

sarahking87 said:
No idea where to go next if they keep refusing... 

Have you asked them the address to serve a small claims notice?

Good point! I’m first attempting to tell them I want to close my PayPal credit account and as such I want the balance transferred to my main account. Let’s see.
ive done a bit more digging and also found a possible workaround. It seems you can “send money” to another person and select PayPal credit as the source of funds - but you can’t send funds to yourself. I’m going to get my husband to set up a PayPal account this evening and see if we can work it out that way! Hopefully there won’t be any fees involved , worth looking into. 

sarahking87

sarahking87 said:

phillw said:

sarahking87 said:
No idea where to go next if they keep refusing... 

Have you asked them the address to serve a small claims notice?

Good point! I’m first attempting to tell them I want to close my PayPal credit account and as such I want the balance transferred to my main account. Let’s see.
ive done a bit more digging and also found a possible workaround. It seems you can “send money” to another person and select PayPal credit as the source of funds - but you can’t send funds to yourself. I’m going to get my husband to set up a PayPal account this evening and see if we can work it out that way! Hopefully there won’t be any fees involved , worth looking into. 

Scrap that. Clearly wishful thinking. It seems PayPal used to offer this “send Money using PayPal credit” feature but they don’t do it any longer!