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I'm being refused a refund for an online purchase

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Bedford1971
Bedford1971 Posts: 1 Newbie
edited 20 September 2020 at 8:18AM in Consumer rights
I bought some resistance bands online (thick piece of elastic used in workouts) in two different grades (medium and heavy) so I could see which ones I needed, with a view to returning the ones that weren't right for me. I carefully unpacked the items, stretched them between my hands and repacked the ones I didn't want with a view to returning them. They are as new. The company says they do not accept returns unless an item has been incorrectly delivered. I've contacted them and they just keep saying that they don't take returns (one time quoted 'But in the current situation and the epidemic due to hygiene reasons. We are unable to refund any items.'). This can't be right!
Any thoughts about how I can return my items and receive a refund? 
Many thanks.
 
«1

Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Their concerns over the Covid pandemic does not overwrite your statutory rights. You are entitled to cancel and return them under the terms of the Consumer Contract Regulations (CCRs).
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    ...assuming the retailer is in the UK.
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    davidmcn said:
    ...assuming the retailer is in the UK.
    Good point.
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 20 September 2020 at 3:34PM
    The nature of the product may prove a hygiene risk once unsealed? They are workout items and sweat and other bodily fluids could contaminate them, would you want a returned set?
    I suppose they could claim it's exempt and would take a court to say otherwise. 

    A link to the company and product would see what the company say about them.
  • IvanOpinion
    IvanOpinion Posts: 22,136 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 20 September 2020 at 4:15PM
    I have such a low opinion of freecycle and the entitled clientele it seems to attract.  I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.
    I don't care about your first world problems; I have enough of my own!
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I have such a low opinion of freecycle and the entitled clientele it seems to attract.  I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.
    Great, but what's that got to do with this thread?
  • lincroft1710
    lincroft1710 Posts: 18,908 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    davidmcn said:
    I have such a low opinion of freecycle and the entitled clientele it seems to attract.  I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.
    Great, but what's that got to do with this thread?
    I think Ivan posted on the wrong board
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • Spank
    Spank Posts: 1,751 Forumite
    Tenth Anniversary 1,000 Posts Photogenic Name Dropper
    Yeah there is a thread in PV&W about Freecycle
  • born_again
    born_again Posts: 20,475 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Which one are your keeping?
    If its the medium, I would keep the heavy one as you will soon need that one.
    Daughter has worked her way through from light to heavy in 3 months.... 
    Life in the slow lane
  • IvanOpinion
    IvanOpinion Posts: 22,136 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    davidmcn said:
    I have such a low opinion of freecycle and the entitled clientele it seems to attract.  I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.
    Great, but what's that got to do with this thread?
    I guess we all make one mistake a year - that was mine, about 8 months overdue
    I don't care about your first world problems; I have enough of my own!
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