We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
I'm being refused a refund for an online purchase
Options

Bedford1971
Posts: 1 Newbie
I bought some resistance bands online (thick piece of elastic used in workouts) in two different grades (medium and heavy) so I could see which ones I needed, with a view to returning the ones that weren't right for me. I carefully unpacked the items, stretched them between my hands and repacked the ones I didn't want with a view to returning them. They are as new. The company says they do not accept returns unless an item has been incorrectly delivered. I've contacted them and they just keep saying that they don't take returns (one time quoted 'But in the current situation and the epidemic due to hygiene reasons. We are unable to refund any items.'). This can't be right!
Any thoughts about how I can return my items and receive a refund?
Many thanks.
Any thoughts about how I can return my items and receive a refund?
Many thanks.
0
Comments
-
Their concerns over the Covid pandemic does not overwrite your statutory rights. You are entitled to cancel and return them under the terms of the Consumer Contract Regulations (CCRs).3
-
...assuming the retailer is in the UK.
0 -
The nature of the product may prove a hygiene risk once unsealed? They are workout items and sweat and other bodily fluids could contaminate them, would you want a returned set?
I suppose they could claim it's exempt and would take a court to say otherwise.
A link to the company and product would see what the company say about them.0 -
I have such a low opinion of freecycle and the entitled clientele it seems to attract. I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.I don't care about your first world problems; I have enough of my own!0
-
IvanOpinion said:I have such a low opinion of freecycle and the entitled clientele it seems to attract. I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.4
-
davidmcn said:IvanOpinion said:I have such a low opinion of freecycle and the entitled clientele it seems to attract. I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0
-
Yeah there is a thread in PV&W about Freecycle0
-
Which one are your keeping?
If its the medium, I would keep the heavy one as you will soon need that one.
Daughter has worked her way through from light to heavy in 3 months....Life in the slow lane2 -
davidmcn said:IvanOpinion said:I have such a low opinion of freecycle and the entitled clientele it seems to attract. I now refuse to use it, I would prefer to dump something than waste my valuable time waiting for no shows and listening to sob stories.I don't care about your first world problems; I have enough of my own!0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 599K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards