We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Overcharged by a locksmith- any way to get my money back?

Options
I recently wound up locked out of my bedroom as i'd left the keys in there whilst going to the bathroom and the door swung shut. I called my landlord over but none of his spare keys worked, went to the letting agency but they didn't have any spares either so was forced to call in a locksmith to remove the lock and then subsequently replace it.

For this he has charged me FOUR HUNDRED AND SIX POUNDS (£406), which I have unfortunately already paid him as he said the transaction needed to be done on site and i am a student with very little experience of these sort of things. On top of this he has so far failed to email me the invoice/receipt that he told me I could send to my landlord and get him to cover the cost of. Am I being taken for a ride here, and if so do I have any recourse or way to get my money back? Really not keen on losing such a significant sum of money this early in the term. 

Comments

  • CocoM2020
    CocoM2020 Posts: 253 Forumite
    100 Posts Name Dropper
    edited 19 September 2020 at 8:30PM
    You must have known at the time of payment this was a bit of a high price? Don’t think being a student is really an excuse as how many would willing hand over that much money especially at this time of year. Regarding the landlord what does your tenancy agreement say about replacing lost keys? I doubt they will give you £400 back! 
  • How long did it take him to get entry?
    A new lock (perhaps new hardware needed as well) could easily be £50 and I can't imagine it taking more than 20-30 minutes to fix.

    Locksmiths seem to be joining treesurgeons  in the mysterious world of wild pricing for very little work!
  • Plumber90
    Plumber90 Posts: 280 Forumite
    Seventh Anniversary 100 Posts Combo Breaker
    Why should you landlord give you the money back due to your neglect? 
  • Carrot007
    Carrot007 Posts: 4,534 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 1 October 2020 at 3:44PM
    Student house? If it was anything like mine then a swift kick would have opened it and been a lot cheaper. That's for the ones that acutally had individual locks.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 1 October 2020 at 3:52PM
    No way your LL is going to pay for this! How do you possibly think he is liable?
    Depending on the response time, and the time of day/night, £150 might be a reasonable bill. 
    Of course, when you phoned them, you asked what it might cost?
    No free lunch, and no free laptop ;)
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.7K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.