Requirement to pay eon

dogshome

A large unheralded credit is usually a classic sign that a supplier 'Lost' sight of either the Elec or Gas, and failed to Bill for it - The 'Computer' see's a BIG credit and returns it to the customer.

A human being then takes over, manually checks the account and finds the unbilled energy, but because the supplier cannot charge for unbilled energy used earlier than that used over the last 12 months, they can't recover the whole loss.

Check the Aunts past bills to see if they cover both Gas & Elec - If they don't, your Aunt has had £600worth of free energy

durali

The reads are not by her but eon officially. 

durali

Thank you for all your replies. I think she is going to ignore it then see if they ask again. The direct debit shoukd sort it out possibly. 

I may ask again if anything else developes.

Robin9

To save your aunt having palpatations don't ignore this bill. Take the advice given.

macman

Why don't you (with her permission) sign her up to an online account so that you can see and check the bills without having to go anywhere? Distance is simply not an issue if you do this.

teddysmum

Some years ago there was controversy over power companies allowing large amounts of credit to accumulate on some accounts, so I believe that refunds of excess amounts are mandatory. Systems will have a figure above which they  offer a refund (I have refused them in the past, knowing they will soon be used up). Probably the unbilled amount, added to any credit pushed the credit over the refund line. There is probably not £600 worth of fuel unbilled ; just to the value of the £200 requested.

 

Ectophile

Cardew said:

Ectophile said:

Cardew said:

durali said:

My Aunt had a refund one month ago of £800 from EON. Now they say she is in debt of £200 which they want her to pay now.
Is she obliged to make this payment as it sounds like a mistake on their part.
Many thanks

If a firm makes a mistake they have up to six years to correct that mistake. That applies if the error is in their favour or in the customer's favour.

Apart from the back billing rule, imposed by OFGEM.  If the lack of a bill is because of their mistake, then they are only allowed to back-bill for one year.

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/who-contact-if-its-difficult-paying-energy-bills/energy-back-billing-guide-your-rights

Where has there been any mention of 'lack of a bill'?.

I didn't say there was.  But you claimed they have six years to correct a mistake, when it's actually one year in most cases.