Ba and rocky mountaineer refund. Well done.

oscarward

Contrary to recent postings I’m posting to say well done. My flight of 8th october to Vancouver with BA was finally cancelled on wednesday the 16th. I rang the number specified in the email notifying and after a 10 minute wait spoke to a helpful operative who did ask me if I wanted a voucher. I firmly said no and asked for a refund. She agreed and just asked for card details and a few security questions and then said done.

10 minutes later I had an email confirming the refund and the money landed back on my credit card today 18th. 👌Amex will take 10 days to get the money back to my bank they tell me.

heartened by this I emailed the rocky mountaineer train operators asking for a refund Of deposit paid. We were due to go across the Rockies but they had cancelled all trips for this year a month ago. The original booking was non refundable so I was a bit apprehensive as they were Canadian based.

I had a pleasant email back acknowledging my request the next day then 6 hours later an email confirming a full refund being processed.  So well done again. Just waiting for money to appear on my card.

Now just need to figure out when (if) we try again next year.😎