Tesco home delivery prices shock!

fabsaver

Also some offers are not being shown at all when logged in. 

For example, in my first screen shot above, the sweetheart cabbage is shown as full price with no offer. If I log out or view incognito it shows the item is reduced to 35p until 28/9. I therefore don't know what price I would be charged for a delivery up to 28/09.

warby68

It looks like you've found a glitch with the one day differences but not sure if the logged in or out bit is the same issue as you need to be logged in to get the information for the store or warehouse you will be served from.
Tesco CS are usually quite amenable if there is a glitch or error but perhaps not if a £350 first order of mainly bulk offer items has been unloaded into cupboards and then emptied back out again, especially if the poor driver was there throughout.
The poster I was responding too though said the offer ending warning doesn't happen because the initial confirmation of your order will be the price you pay and that is not the case. Its misleading for anyone not familiar.

KxMx

calleyw said:

 I assume tesco works along similar lines, Asda send an email on the morning of the delivery telling any subs and the price to be paid.

Sorry but freelandertwo.  Its not the same as other shops.  As they take the money straight away at time of purchase.  Most supermarkets take it on the day of the delivery.  For the very reason of offers ending.  And I don't know to many other shops that take orders for deliveries to be made in a couple of weeks times.  Its clear in the T & C's, even I knew this before I even started to use on line grocery shopping back in March for the first time.  But if you are too lazy to read them not our problem.  I just see someone cutting there nose off to spite there face and not having their shopping.  If you had gone in to store on the day of delivery to shop you would have paid the same price.

Most people don't know that supermarkets make a loss of between £7-£15 per delivery.  Tescos make an average of 3.75% profit.  So on your £350 shop they made a whopping £13.13 profit which then was reduced to £6.13 by taking off the £7 off the delivery.  If it cost them £15 then you do the maths they made a loss!!!! Don't think they are really going to miss you as a customer when you actually look at the figures!!!

And before I am accused of working for a supermarket I don't. I don't work at all so have no axe to grind.

Yours

Calley x

Tesco do not email ahead at all. You are informed on paper invoice from driver when the order is delivered of subs, final price etc.

Iceland also started emaling ahead several months back, it's so useful and wish Tesco would adopt this method. 

warby68

I've been using Asda a bit recently to please my 85y old mother and they  email ahead as well but its very confusing  - I sometimes get 3 lots of amendments over an hour or two and then the order rarely actually matches it. Not sure if its my store but they often substitute without calling it a sub - the original item is stil recorded as available on the order but they've actually subbed it. As there isn't a paper invoice, its hard to spot without holding the driver up. As other items are still recorded as subs or not available I didn't spot it for a while and assumed it was me fluffing up with an unfamiliar website. Its like a lottery every week working out what came and what didn't and whether I paid for it or not and my credit card sometimes has as many as 7 debits and credits relating to the same order. They also have no bags - they take the charge and if you say something the driver picks a random item and refunds it - apparently told to do that only if customer comments. The subs are amusing but useless, cat food for wild bird food was my fav. One driver gave me a handmade slip with customer service phone no on it and said don't ring the store, ring this number as it doesn't go on our stats then - am sure he wasn't actually supposed to tell me that

All a bit off topic I know but it feels really amateurish - Tesco's printed list and a driver pointing out your subs and missing items and keeping the subs  separate seems like Rolls Royce service by comparison. 

It also shows that your experience can vary a lot within the brand depending which store serves you.

CocoM2020

That happened to me with Asda a few times - items subbed but showing as what I had originally ordered on email/invoice. And as well whoever packs the crates is terrible - tins and bottles of fabric softener put on top of easily damaged products. 

FreelanderTwo

To add another layer of confusion on this same order - Some of the items were alcohol on offer and I ticked for no substitutes. I'm assuming the store didn't have enough stock because they added in subs for this on the day (fine, small error) but ironically as the sub item (different flavour)  was more expensive - they "priced matched" it down on the drivers slip to the reduced price of the original offer!! That very same offer they claim finished the night before - so how can the system price match an offer that wasn't in place? I have explained it all to another manager so await to see if he can do anything. But by what I'm hearing here - probably not resolvable...
Thanks for everyone taking time to answer - all very helpful.

MysteryMe

So Fabsaver has pointed out their have been glitches on the Tesco system and the OP has provided an example of a price macth being offered for an offer than had supposedly finished prior to delivery.
So the OP may well have been correct when stating there was no warning of an offer ending.
Perhaps in future one or two posters on this thread should consider the possibility that something like this may have happened before accusing people of causing drama or telling them to grow up.

Mickey666

The point is that even if there was a glitch in the system or a mistake for any other reason, the supermarket offered a complete refund so that the OP was not out of pocket.  Seems fair to me, hence the ‘grow up’ comment.

fabsaver

Mickey666 said:

The point is that even if there was a glitch in the system or a mistake for any other reason, the supermarket offered a complete refund so that the OP was not out of pocket.  Seems fair to me, hence the ‘grow up’ comment.

According to the op they were refunded only because they chose to give the shopping back, effectively refusing delivery due to the price increase. Presumably they then had the inconvenience of trying to source all of the required items elsewhere. If Tesco was at fault then I would have thought some goodwill payment would be reasonable for the inconvenience.

It would take a high proportion of the order being offers affected by the system glitches to account for such a large price difference. However the op has stated that some of the items were alcohol on offer, so it may be plausible.

Mickey666

Obviously the OP had to give back the items if they chose a refund - why should they get to keep them for free?  As for the ‘inconvenience’ of having to go elsewhere, what next?  Discounts for people who bear the ‘inconvenience’ of going to the shops for themselves instead of ordering online and having someone else pick, pack and deliver their shopping?  These shops are not charities they are businesses.  A mistake was made, the shop offered a full refund, no one died, life goes on.