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In my opinion PayPal's refund guarantee refund guarantee is worthless? I ordered and paid for a 50litre Cool box advertised on Facebook, it suggested it was from the U.S,A. , I paid for this in U.S. dollars by PayPal on the 30th May. Then I was notified by the receipt that it was coming from "Blog Supermarket , Wuhan China". On the 27th July I received an empty ring box from China? It transpired that the tracking number on this packet was for the Cool Box? I raised a dispute with PayPal straight away. PayPal has been dragging this out, last week I was offered a partial refund, which I refused! Yesterday I was offered a full refund , conditional on me returning the ring box to China at my expense! The return shipping address is in Chinese! It is impossible to speak to a real person from PayPal. It is apparent in discourse on social media that this is a problem now sellers are sending an item of an insignificant value to provide a tracking number! PayPal does not appear to be interested? Unfortunately PayPal has a monopoly on on online payments! SOMETHING TO INVESTIGATED BY MARTIN LEWIS'S TEAM ?