Disability Hand Rail Failure 1Day

Thank you for all you do and thank you for being there .
i dont know who else to contact but only you i trust to not tell me lies .
My Aunt has chronic lung cancer and with covid  she cant have visitors .
she was given a handle out side her front door to use to be able to get outside.
The handle has failed day one and she has had terrible fall .
Now she is just scared to go or do anything because she thinks she cant.
ive searched and cant get hold of anyone that will take responsibility for this .
also ive found out she shouls of had 2 rails fitted with a slope for her footing i think they called it ....
Sorry but i dont know who else to give me any advice ...
i have a small vid of this handle .
Just feel helpless trying to make her time she has left with family .
Just Dont Know what to do or Who to take advise from .
Thankyou for any .just anything i can do.
Paul Woolfenden   

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