British Airways - info on their website and refund for cancelled journeys due to COVID

UJan

Hello.

Please can anyone help me?

I booked some return flights to France, via BA's website, on 10/7/20. The day I booked, I recall that certain info and assurances were given by BA, on its website, concerning passengers' rights to refunds and travel vouchers in the event the passenger or BA cancelled the passenger's flights due to COVID. However, when I checked BA's website late last week, the relevant info and assurances I recall were no longer displayed on BA's website. Neither that info, nor those assurances, appear in BA's contractual terms or in their conditions of carriage.

Did anyone happen to take a screenshot of BA's website's relevant page on 10/7/20 (if so, please could you provide), or does anyone know how (other than by contacting BA) I can obtain confirmation, now, as to the content of the info and assurances I recall I saw displayed on BA's website on 10/7/20?

In short, I'm asking as I assert I am entitled to a refund for my COVID-cancelled flights and BA deny that I am.

Many thanks if you can help.

Regards

Caz3121

UJan said:

In short, I'm asking as I assert I am entitled to a refund for my COVID-cancelled flights and BA deny that I am.

If your flight was cancelled (did not operate) then you are due a refund
If the flight operated but you did not travel then you are likely covered by the "Book with Confidence" that was around at the time of booking. This waived change fees allowing you to change dates or routes by paying the fare difference only (if there was one) or allowed you an voucher for future travel (up to April 22) - but not a refund unless the flight was cancelled
this article covers it https://www.headforpoints.com/2020/08/08/british-airways-extends-book-with-confidence/