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I would be grateful if you someone point me in the right direction. I had booked to go to Barcelona in April and it was cancelled due to COVID. The flight was with Ryanair and after speaking to them, they agreed to give me a cash refund. Unfortunately, the credit card than I paid the flights on had been cancelled and they assured me the money would be refunded to the account the credit card was connected too, however this was not the case. When speaking to Aqua, they told me I was to write to them and they would trace the money to a holding account, however they replied to the letter saying they could not trace it. When I called them again, they said I had to get in touch with Ryanair to get the payment reference number for the refund. The only contact I could find for Ryanair was an email and their reply was useless. The money was refunded at the end of June and I am still no further forward. Can you help with this?