Airbnb fees refund

billyolly

We have just had a unpleasant Airbnb experience were the property was not cleaned when we arrived.The owner has admitted liability and is giving us  a refund.We are still out of pocket ,is it possible to get the Airbnb fees back as well,it was paid for by credit card.

Penguin_

If they have given you a refund how much are you out of pocket?

billyolly

£120 ,first time we have used Airbnb 

Penguin_

How much was the trip in total? Did you stay at the property or leave immediately? 

billyolly

£526 ,we could drive back another 5 hours and it was early evening.We cleaned it ourselves but left the next day because of other issues