Eon objection upheld?

Deso1972

Hi,
ive tried switching to a new supplier as my current deal ran out on 1st Sept. my last bill in Aug 7th I was £154 in Credit, I’m currently in credit today at £255, I have been told Eon have objected to my switch and that it has been upheld? My last bill was estimated even though I have had smart meters fitted since last year?
my direct debit was £128 per month until 1st Sept when it reduced to £101, then I received an email saying it was going up to £118 a month from Oct, presumably because I have been switched to a standard tariff?. My query is surely I cannot be in debt one month after my last Estimated Bill ( with a smart meter??) said I was £154 in credit? My next bill is 23rd October. Can anyone shed any light as to why Eon objected to the switch? I’m not in debt to my knowledge??
thanks

Petriix

Have you taken an actual reading and compared it to the estimated bill? That's the only way you will be able to know the true picture.

Robin9

There are some odd billing dates here - Aug 7,  Oct 23.  Are you billed quarterly with the Aug one produced late ?  

With some suppliers what you see on the portal can be misleading as it only shows the DD credited since the last bill and the credit/debit on the last bill - the cost of energy is not included until the bill is produced.


Read your meter TODAY and send them online to E.on.  Then look back on your bills until you find one with Actual readings and do you own sums 

E.ON_Company_Representative:_Helena

Deso1972 said:

Hi,
ive tried switching to a new supplier as my current deal ran out on 1st Sept. my last bill in Aug 7th I was £154 in Credit, I’m currently in credit today at £255, I have been told Eon have objected to my switch and that it has been upheld? My last bill was estimated even though I have had smart meters fitted since last year?
my direct debit was £128 per month until 1st Sept when it reduced to £101, then I received an email saying it was going up to £118 a month from Oct, presumably because I have been switched to a standard tariff?. My query is surely I cannot be in debt one month after my last Estimated Bill ( with a smart meter??) said I was £154 in credit? My next bill is 23rd October. Can anyone shed any light as to why Eon objected to the switch? I’m not in debt to my knowledge??
thanks

Good morning Deso1972 and welcome to the forum.

I agree with Robin9 here, get some accurate reads and pop them on to your online account, you can also produce a real time bill or balance so you can see exactly where the accounts stands.

We would object to an account leaving us if there is a balance over £20, or over 28 days old. We may also object if there is some incorrect metering or technical information.

I understand from your post that you have spoken to us and the objection is upheld, it would be worth speaking to us again to gain a bit more information, contact details are on the website.

Thank you

Helena

dogshome

Haveing a Smart meter doesn't guarantee that your supplier is getting regular readings, and the clue is the latest bill being Estimated

Were any of the previous bills Estimated? - Check the End Reading on the latest bill against what your meter is reading today, because of the time delay they won't coincide, but if there is a big difference either way get onto Eon a.s.a.p.

brewerdave

E.ON_Company_Representative:_Helena said:

Deso1972 said:

Hi,
ive tried switching to a new supplier as my current deal ran out on 1st Sept. my last bill in Aug 7th I was £154 in Credit, I’m currently in credit today at £255, I have been told Eon have objected to my switch and that it has been upheld? My last bill was estimated even though I have had smart meters fitted since last year?
my direct debit was £128 per month until 1st Sept when it reduced to £101, then I received an email saying it was going up to £118 a month from Oct, presumably because I have been switched to a standard tariff?. My query is surely I cannot be in debt one month after my last Estimated Bill ( with a smart meter??) said I was £154 in credit? My next bill is 23rd October. Can anyone shed any light as to why Eon objected to the switch? I’m not in debt to my knowledge??
thanks

We would object to an account leaving us if there is a balance over £20, or over 28 days old. We may also object if there is some incorrect metering or technical information.

Thank you

Helena

Surely you mean "balance over £20 and more than 28 days overdue" Otherwise you would never allow anyone to switch unless they had a positive balance ??

E.ON_Company_Representative:_Helena

brewerdave said:

E.ON_Company_Representative:_Helena said:

Deso1972 said:

Hi,
ive tried switching to a new supplier as my current deal ran out on 1st Sept. my last bill in Aug 7th I was £154 in Credit, I’m currently in credit today at £255, I have been told Eon have objected to my switch and that it has been upheld? My last bill was estimated even though I have had smart meters fitted since last year?
my direct debit was £128 per month until 1st Sept when it reduced to £101, then I received an email saying it was going up to £118 a month from Oct, presumably because I have been switched to a standard tariff?. My query is surely I cannot be in debt one month after my last Estimated Bill ( with a smart meter??) said I was £154 in credit? My next bill is 23rd October. Can anyone shed any light as to why Eon objected to the switch? I’m not in debt to my knowledge??
thanks

We would object to an account leaving us if there is a balance over £20, or over 28 days old. We may also object if there is some incorrect metering or technical information.

Thank you

Helena

Surely you mean "balance over £20 and more than 28 days overdue" Otherwise you would never allow anyone to switch unless they had a positive balance ??

Hi brewerdave,

Sorry, here is the official line.

From Thursday 14 May, if a customer owes us more than £20, and they were notified about this at least 28 days ago, we’ll automatically object to them leaving us to join another supplier. 

There are a couple of reasons that we wouldn't object, Erroneous Transfer, or you’re in the middle of moving home when a switch to another energy supplier is started.

Helena

teddysmum

Surely you mean "balance over £20 and more than 28 days overdue" Otherwise you would never allow anyone to switch unless they had a positive balance ??

They refer to what you owe them as the balance ie  £5means you owe £5 and -£5 is £5 in credit; the opposite to your bank account.