Council error in ctax reduction need advice - help

yadas251

Hey

I / we get ctax reduction at home and local authority is auditing i guess everyone and asking for updated savings etc.

I have sent all of them in and it turns out of one of my accounts which i provided numerous time last year is not on their system on the claim and they are asking me questions like why wasnt this saving account previously declared etc when i clearly did in person and i guess one of the front line support workers didnt record this on their system properly-

What can i do? im kind of worried and dont really want to get into trouble as its not my fault they cant do their job properly, or am i over thinking? its all to do with council tax overpayment or underpayment etc. It now looks like there will be a underpayment of ctax ?

How do i approach this dilemma?

KatrinaWaves

How much was in the account, basically how much difference is it going to make?

Each council is different but ours sends our ‘benefit award notices’ which show what income and capital we are using for the award. If yours came out without that noted then you are expected to spot that.

do you have proof of declaring the account? 

poppy12345

yadas251 said:

Hey

I / we get ctax reduction at home and local authority is auditing i guess everyone and asking for updated savings etc.

I have sent all of them in and it turns out of one of my accounts which i provided numerous time last year is not on their system on the claim and they are asking me questions like why wasnt this saving account previously declared etc when i clearly did in person and i guess one of the front line support workers didnt record this on their system properly-

What can i do? im kind of worried and dont really want to get into trouble as its not my fault they cant do their job properly, or am i over thinking? its all to do with council tax overpayment or underpayment etc. It now looks like there will be a underpayment of ctax ?

How do i approach this dilemma?

When you went into your local councils offices to inform them did they give you a receipt for what you give them? They would usually do this as proof.

yadas251

KatrinaWaves said:

How much was in the account, basically how much difference is it going to make?

Each council is different but ours sends our ‘benefit award notices’ which show what income and capital we are using for the award. If yours came out without that noted then you are expected to spot that.

do you have proof of declaring the account? 

KatrinaWaves said:

How much was in the account, basically how much difference is it going to make?

Each council is different but ours sends our ‘benefit award notices’ which show what income and capital we are using for the award. If yours came out without that noted then you are expected to spot that.

do you have proof of declaring the account? 

£3k is in the account, I did have the receipt but discarded it, as I claimed 18 months ago so thought i didnt need it anymore

KatrinaWaves

Sadly you’ve binned your proof of declaring the account. 

Unless the 3k takes you over a threshold your council has set it shouldn’t end up in a particularly massive overpayment for 3k for 18 month. 

yadas251

Ah right ok im not really sure what to do, i can either provide the full account statements which more than happy to do so or not respond and it will automatically calculate overpayment

yadas251

KatrinaWaves said:

Sadly you’ve binned your proof of declaring the account. 

Unless the 3k takes you over a threshold your council has set it shouldn’t end up in a particularly massive overpayment for 3k for 18 month. 

Ah right ok im not really sure what to do, i can either provide the full account statements which more than happy to do so or not respond and it will automatically calculate overpayment

KatrinaWaves

yadas251 said:

KatrinaWaves said:

Sadly you’ve binned your proof of declaring the account. 

Unless the 3k takes you over a threshold your council has set it shouldn’t end up in a particularly massive overpayment for 3k for 18 month. 

Ah right ok im not really sure what to do, i can either provide the full account statements which more than happy to do so or not respond and it will automatically calculate overpayment

Id just provide them. Has it been steady at £3k or has it increased over the past 18month?

yadas251

KatrinaWaves said:

yadas251 said:

KatrinaWaves said:

Sadly you’ve binned your proof of declaring the account. 

Unless the 3k takes you over a threshold your council has set it shouldn’t end up in a particularly massive overpayment for 3k for 18 month. 

Ah right ok im not really sure what to do, i can either provide the full account statements which more than happy to do so or not respond and it will automatically calculate overpayment

Id just provide them. Has it been steady at £3k or has it increased over the past 18month?

yeah its a savings account so atm its £3k but was like £7k top of the year so get paid into that and put money into my other account really. kinda worried hope it doesnt go further legally?

poppy12345

Then send in all your bank statements from when you first started claiming it.