Teletext holidays refund

Kazzyb42

What to do? Holiday booked for june2020. Our first family holiday in 11 years, our 20th wedding Anniversary and my five years clear of cancer celebration.  Still not had a refund. Teletext keep saying they are waiting for a reply from their supplier about our refund.  Please help 😫😡

eskbanker

If it was a package holiday and they cancelled it (rather than you doing so) then they're legally obliged to refund you within 14 days, regardless of them securing refunds from their suppliers, but few companies are adhering to this timescale, given the financial crisis within the travel industry.  If you paid by credit or debit card then you can request a chargeback from your card provider if you supply evidence that the package provider is refusing to refund in a timely manner as required by the Package Travel Regulations 2018.

Steve__smith

Hi  Martin Lewis
Re: No refund received from Teletext holidays.
Please can you help us, we don't know where to go next or what to do!!!  We booked a holiday back in February 2020, our holiday was for March 2020, on the day of booking we paid in full.  Our holiday obviously was cancelled due to Coronavirus.  We contacted Teletext Holidays for a refund only to be told that we would have to email on the 31st of July and request a refund.   We sent our email and was then told to expect our refund in 30 days, this did not happen and after many long hours and many days on the phone and many promises later by Teletext we eventually received a part refund!!!, we received this on 20th August 2020. Since then we have been ringing weekly and holding on for nearly an hour or so only to have the phone then hung up!!! to find out where the rest of our refund is???
We have also been in touch with our Bank for a chargeback but we paid in full at the time on our debit card and apparently because Teletext have made us a part payment there is nothing they can do, they are going to look into it but have advised us that they can't promise that this will help.
We also paid for Travel Insurance through Insurewithease.com before the pandemic hit but apparently this isn't any help either because we are expected to claim our money back through Teletext!!! The only advice they could give us was to seek legal advice!!! (more money)!!! (Insurance isn't worth paying out for).
We have been checking the reviews for Teletext Holidays on Trustpilot and we are not the only people who are experiencing the same problem!!! What on earth can we do now??? Where do we go from here??? We can't afford to throw money down the drain, but this is what its like!!! Our hard earned money we have paid out & we've received nothing apart from sleepless nights  and countless waisted hours on the phone. 
Please can you help us or just give us some advice. Thanking you in advance.
Regards
Steve & Sam Smith







 

eskbanker

There isn't really any alternative to continuing to pursue Teletext Holidays here - you're out of time to make a chargeback claim via your bank (this must be within 120 days), you paid by debit card so can't claim via section 75, and your insurance company will continue to expect you to recover the costs from the holiday company, who are legally obliged to refund you in full if they cancelled a package holiday.

If you're not managing to get in touch with them then you can always send them a formal Letter Before Action ahead of taking them to Money Claim Online (small claims court).

https://www.moneyclaim.gov.uk/web/mcol/welcome

krishp

Does anyone know the Teletext Holiday address or where to find Teletext Holidays postal address please? Thanks

Caz3121

their website shows - Address: 1st Floor, 192 – 198 Vauxhall Bridge Road, London, SW1V 1DX
under contact information here - https://www.teletextholidays.co.uk/help

Chinax

Try the Gov.uk make court claim for money site.  (Sorry can't post the link.)
Reasonable fees and you can reclaim same with interest if you win.

Alan_Bowen

If you are going to issue proceedings to recover your money, make sure you issue the action against Truly Travel Ltd which is the company behind Teletext Holidays. Their registered office which should be used as the address is the address of their accountants, who possibly are more likely to open an envelope! 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond TW9 2JA