Who should refund my money?

MickSCZ

I had a holiday booked in Spain for April of this year. It was an activity holiday; the flights were booked separately.

The holiday was cancelled by the company that I booked with, they promised a refund. After a few weeks they went into voluntary liquidation, but they provided information about being able to claim from their IPP (International Passenger Protection) insurance.

I contacted my travel insurance company, who had already sent me an email stating that Covid-19 was covered by my policy, who said I should wait to see the outcome of my IPP claim.

After many weeks of limited contact with the IPP company, they eventually told me that they would not refund my money as I had paid the deposit for the holiday on my credit card. I should claim the money from my credit card company.

I submitted my claim to the card company on the 9 June 2020 and have still not had the issue resolved.

I also contacted the travel insurance company again, they said that I was no longer covered because the travel company had gone into liquidation!

Trying to speak with anybody on the telephone is just a nightmare, on Saturday I spent over 1½ hours on the phone to the credit card company waiting "to be connected to one of our agents as soon as possible" and had to give up.

Other people that were going on the holiday have received refunds from their credit card company or by IPP, because they had paid by bank transfer.

Most recently, I have received a letter from the Liquidators, listing me as a creditor.

Can anybody explain where I stand?

Should I continue to press the credit card company? Will the claim be affected by receiving the Liquidator's letter?

epm-84

Insolvency of travel provider isn't covered by all travel insurance policies.

Is your credit card company pursuing a chargeback?  If they are and it's unresolved then tell them you want to make a S75 claim.

A letter confirming you are a creditor is simply the liquidator confirming that you were owed money.  Unless they can recover more money from debtors than the company owed to creditors (very unlikely) then you won't get a full refund fro the liquidator.

MickSCZ

epm-84 said:

Insolvency of travel provider isn't covered by all travel insurance policies.

Is your credit card company pursuing a chargeback?  If they are and it's unresolved then tell them you want to make a S75 claim.

A letter confirming you are a creditor is simply the liquidator confirming that you were owed money.  Unless they can recover more money from debtors than the company owed to creditors (very unlikely) then you won't get a full refund fro the liquidator.

Thank you, it was a S75 claim that I sent on 9 June!

If the credit card company do finally pay, do I have to notify the liquidator?

Alan_Bowen

No there is no need, in 99% of cases, there is never any money for unsecured creditors, I was looking at a sports event company last week which failed a couple of months ago, assets of £6000, owed customers £775,000 and total debt in excess of £1 million. That is the usual situation. Push the bank to act or go back to IPP who are beginning to appear here with other stories of passing the buck!