Dart Charge account closure -

jonbey

Anybody else get a Dart Charge account closure email today? They say, "In accordance with our terms and conditions, your account will be closed if it remains inactive for a further 90 days. You can keep your account open by topping up your balance or by making a crossing in a vehicle which is linked to the account."

Seems a bit cheeky. I have £7.65 on the account, but don't see why I should have to add another £10, or go for a long drive, just to keep the account open.
A lot of other people who have been staying home will soon be getting these. Seems a bit unfair under the circumstances!

AdrianC

This comes up regularly.

Terms and conditions you agreed to when you opened the account...
https://www.dartford-crossing-charge.service.gov.uk/Content/PDF/Dart_Charge_Terms_and_Conditions.pdf
"9. Inactive Accounts If you do not use your Account for a period of more than 12 consecutive months then we will write to you to inform you of your non-use (the Non-use Letter) and if you do not recommence using the Account within 90 days of the date of the Non-use Letter, we may close your Account and cancel any Tag linked to your Account"

They will refund you the balance if you call.

treaclesponge

Dragging up an old thread, but I have also fallen victim to this but equally do not want a refund and my account closed, I simply want it left open as a semi regular user of the tunnel and bridge. However given recent instructions to stay at home and only travel when necessary, it seems reasonable to expect that this set of T's&C's to be suspended to prevent people simply going through/over to keep an account open. If I setup another new account, top up with the minimum £10 there is no guarantee that the advice will have changed in 12 months time to allow non-essential travel in which time I will have simply given Dart Charge £10. Time for them to support the public in this pandemic than profiting (no matter how small) from it.

AdrianC

"Semi-regular", but less often than once every twelve months?