switching energy provider in a retirement property

themorganator4

Hi guys,

My nan is currently in a retirement property (part of a complex), she owns the property she lives in but has been told she cannot change electricity provider, pretty certain this is illegal?

Anyone able to shed light on this?

Gerry1

Yes, even if you are a tenant you have the right to choose your supplier as long as you pay the bills directly and not to a landlord.

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier-if-youre-a-tenant/

stewie_griffin

Who told her that? Does the property has its own meter and who is the current electricity supplier?

MWT

There are some odd rules and conditions attached to some of these retirement complexes where the 'suites' are sold but with limitations and I wouldn't be surprised to find that includes buying electricity through the management company.

Check the rules, that should explain what she has agreed to in her purchase there...

Robin9

Does she get bills in her name direct from the energy supplier?

themorganator4

Robin9 said:

Does she get bills in her name direct from the energy supplier?

She does yes

Talldave

Estate agents and management agents often spout rubbish - I think it makes them feel powerful and important.  Just switch away and enjoy cheaper energy. Is she all electric? E7 or not? 

Robin9

themorganator4 said:

Robin9 said:

Does she get bills in her name direct from the energy supplier?

She does yes

Then the best thing you can do fo your Nan is to find abill of about 12 months ago where the readings are Actual (A) rather than Estimated (E) and read the meters ASAP so you can work out an annual consumption. Then go to a comparison site like Citizens Advice or Which - get the best deal you can (ignore what is quoted as savings - compare the bottom line with what she's paid.  Your Nan will probably thank you with a tenner.

While you're at it check her Council Tax, water and house insurances.

Gerry1

Did the retirement complex get a bung from Spark for signing her up to a mega-expensive tariff? No wonder they don't want her to switch !

Robin9

@themorganator4  Who is her present supplier ?

stewie_griffin

What is the type of heating. It's not connected to a district heating network is is?