Cancelling a cancellation request on Opodo

DaveSaves

I booked an Emirates flight for November through Opodo before all the COVID-19 restrictions came into place. About a month ago, feeling hasty, I stupidly requested to cancel the flight before reading MSE's coronavirus travel rights guide which states:

"If you're trying to shore up plans, and thinking of cancelling as 'it won't happen' or 'I won't go anyway', be careful. Unless your travel firm or airline has a generous cancellation policy, if you choose to cancel, that's known as 'disinclination to travel' and you aren't entitled to money back from the firm – or your insurer." Instead, wait for the holiday firm to cancel and, if it does, you're due a refund.

Opodo said nothing for a long time, but have now finally emailed to say that they are "processing" my cancellation request and will soon send the cancellation request to the airline. I would now like to tell Opodo that I no longer wish to cancel my booking (following MSE's suggestion).
Has anyone managed to get through to a human at Opodo? Their customer services number seems to have stopped operating and their online chatbot is no help for unusual requests like these. Any other advice from the community?
Thanks

anto164

Go to the chatbot, and type 'i want to talk to someone'. That's what worked for me with Opodo a few weeks ago and i was able to speak to someone that way. Good luck getting anyone to answer the phone. 

I've managed to get through to an actual person on all of the chatbots i've used by using that phrase from different companies.

DaveSaves

Hi @anto164, thanks for your reply. I've tried doing that and the chatbot then requests my booking details. I give it the details and it replies:

Thank you for your booking info. I can inform you that your refund is already requested. ✋ At this stage, our human chat agents cannot assist further with your refund request. Our team is still working to get your voucher or refund back to your account, based on the airline's conditions.️ 🔎 You may find out more about your refund by checking your inbox for updated communication from our side or see the latest status below.

I have tried giving it fake booking details (which it doesn't even respond to) and giving it no booking details (to which it says it will only transfer people with existing bookings to an agent).
Does anyone have any idea what I can do in this situation?
Thanks