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Jeweller has had my ring in for repair since February ( 15 weeks not in lock down)
mighty_hammers
Posts: 138 Forumite
Can I ask what my rights are and what else I can do. Since they reopened its been apology after apology, but no sign of my ring. It went in for a new claw Feb. Begining July on reopening they said they had to do all the claws, over double the price. It came back 4 weeks later, but shoddy workmanship, 2 claws weren't even touching the stone. It was returned it 1st Aug. So now into 6 weeks, Customer service apologised, manager apologised, but still no ring. They originally said the repair would be 4 weeks. I have emailed CS and demand to know where it is by Monday.
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Comments
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Ask for your ring and your money back?0
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Yes , been asking where my ring is for last 2 weeks, they are looking into it. Said I don't think I should pay anything.0
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