Shearing Administration HSBC bank wants charge back money back!

Mammalou

Hi, We followed the advice on using the Charge Back through HSBC bank card. The bank were really good and instantly out the money back in our bank. HOWEVER, now the bank is taking the money back as they have not been able to claim the money from Shearings! What action should we now take please?

bradders1983

Shearings have gone bust, yes? It should have been a S75.

The bank are right, a chargeback is when the bank claims the money back from the merchant but there is no merchant to claim it from now as they have gone into liquidation. 

DCFC79

Mammalou said:

Hi, We followed the advice on using the Charge Back through HSBC bank card. The bank were really good and instantly out the money back in our bank. HOWEVER, now the bank is taking the money back as they have not been able to claim the money from Shearings! What action should we now take please?

I find thats a bit odd.
Maybe make a complaint.
On what basis did youclaim the money back ?

Edit Bradders has it covered.

bradders1983

I already covered this. They used the wrong procedure.

DCFC79

bradders1983 said:

I already covered this. They used the wrong procedure.

Ah yes, I clicked reply but left it 10 minutes before I did anything.

bradders1983

I see.
OP needs to go back to the bank and use the term "Section 75". Do not take no for an answer. Say the company has gone bust and the bank doing a chargeback instead (again) is pointless. 

Did you ask them for a "chargeback" initially? Trying to work out if its a case of you using the wrong term or a case of the bank ignoring you and taking the option that wouldnt cost them money.

sheramber

"Bank card" - was it debit card or credit card?

bradders1983

Ah, i missed that terminology.

Sandtree

bradders1983 said:

The bank are right, a chargeback is when the bank claims the money back from the merchant but there is no merchant to claim it from now as they have gone into liquidation. 

There is a merchant still, they are currently in administration, they just have insufficient funds to continue trading.

It would be useful for the OP to confirm if its a debit or credit card, the "bank card" suggests its probably debit to me, and to confirm what HSBC has said the reason was for the chargeback failing, it could be the administrators have challenged to chargeback