Corona impacted EasyJet holiday cancelled

Clydey23

We are booked with EasyJet holidays for a holiday to Spain in October.  Last week 3/09/20,I was advised that the holiday was being cancelled and I had the option to request credit until 23.59 10th September.  If they did not hear from me by then they would cancel the holiday and refund the full amount into my account in 12 days.  My husband and myself have both cancelled our leave from our jobs as there was no point taking leave and not going on holiday.  Today 11/09/20, I have received another email advising that the holiday may go ahead and they would email me again 1 week before departure.  We are now in the position that we will be unable to get leave from our jobs even if our holiday goes ahead.  Is there anything I can do regarding a refund or have I lost the money as if the holiday goes ahead we will be unable to go as we thought it had been cancelled.  Any advice would be appreciated. Thanks

bradders1983

At this point so close to departure it is very likely that if it goes ahead it goes ahead and the only way you get a full refund is if THEY cancel it.

Re-book the leave?

Clydey23

Thing is they did cancel it and that’s why I cancelled leave.  Can’t get the leave now as it is school holidays and there was a waiting list for that week.

TELLIT01

If the holiday goes ahead you need to contact Easyjet Holidays and say that you accepted their cancellation and did not authorise them to book you a new holiday.  You have the cancellation in writing so I don't see how they can refuse a refund.

photome

TELLIT01 said:

If the holiday goes ahead you need to contact Easyjet Holidays and say that you accepted their cancellation and did not authorise them to book you a new holiday.  You have the cancellation in writing so I don't see how they can refuse a refund.

May be in the detail as it looks like the OP hasn’t been in contact with easyjet as per easyjets email 

OP is it possible you misread the initial email

re if you don’t get in touch we will cancel

Clydey23

This is what the original email said:


Unfortunately, based on the information we have today, one or more of these elements making up your holiday to Costa Del Sol has become impacted. As a result, your holiday will be unable to go ahead. We’re really sorry and know this will be really disappointing news. However, this doesn’t mean that you’ll be unable to getaway on an easyJet holiday this summer, so we wanted to let you know your options: 


1. You can select an alternative holiday. If you log into your easyJet holidays account and view your holiday, you’ll be given the option to cancel your holiday (with no fees) for easyJet holidays credit. If you follow this process, all of the money you’ve paid so far will be immediately converted to easyJet holidays credit. You’ll then be able to use this credit towards booking another trip immediately if you wish, or at any point in the next 12 months (your departure date can be beyond this). We’ll leave your booking live until 23.59, Thursday 10 September 2020 to make the most of this option. Please see our credit terms for further details.

Receive a refund. If you choose not to cancel your holiday for easyJet holidays credit by then, we’ll cancel your holiday to Costa Del Sol on Friday 11 September 2020. You can rest assured that you’ll receive a full refund for your holiday back to the original payment methods for this booking, and we’ll be processing this as quickly as possible. Refunds will mirror the payment transactions you made and so the total amount may be refunded in a number of different transactions to your original method of payment. It’s possible that these may come through on different days. And just to reassure you that on average we’ve been processing refunds within 12 days.

Westin

Based on the information given and your initial message from EasyJet Holidays I would think they would accept your position and refund your holiday in full.  Call them.

Clydey23

I have called them, after an hour was told I’d have to wait it out as it’s not their fault that I cancelled leave from my employment, even though I had received correspondence telling me my holiday was being cancelled.  So looks like I’m just going to have to wait and see if I get a refund or not.

Thank you to everyone who replied with advice.

Pollycat

Clydey23 said:

I have called them, after an hour was told I’d have to wait it out as it’s not their fault that I cancelled leave from my employment, even though I had received correspondence telling me my holiday was being cancelled.  So looks like I’m just going to have to wait and see if I get a refund or not.

Thank you to everyone who replied with advice.

I would tell them that it is most definitely their fault that you cancelled leave when they advised you that your holiday was cancelled.

You would not have cancelled your leave if you hadn't been told by Easyjet Holidays that your holiday was cancelled.

Fordytri

I bought an easyjet holiday for October half term (32 days time) in the Canaries shortly after our Easter holiday was cancelled thinking that Covid would possibly have pased by now, and I'm allowed to cancel it up to 28 days before in leu of vouchers for another time (easyjet T&C's) but our county will be in lockdown from tomorrow and the rate of infections in Spain seems to be rising, so I feel very uneasy about travelling anytime soon. Is there any way in wich I can claim a full refund instead of vouchers or do I need to wait in the hope that easyjet cancel my holiday due to these new restrictions? Thank's in advance.