Cottages.com NIGHTMARE! - BEWARE - BEWARE -BEWARE

Bridsteph

My advice to anybody TRYING to book with this 'company' is - DON'T. They have just re-sold a booking I made on behalf of myself and 8 friends in October 2019 for 11th September, 2020. Despite many hours, days and weeks trying to pay the balance via the impossible to get through telephone number, Email was no better. I outlined my problem on 9th June, received an automated reply saying it would be answered - it wasn't. In desperation I 'phoned the owners who assured me my booking was secure and that I could pay them directly if the problem was not resolved. They have verbally offered a full refund and yes you've got it! - NO REFUND HAS ARRIVED!!! They are not to be trusted. Take a look at the many similar comments on FACEBOOK.

 

martindow

If you do get your money back you've had a lucky escape as your party is greater than six and is not now allowed.

daveyjp

https://forums.moneysavingexpert.com/discussion/comment/77518313#Comment_77518313