TUI Holiday - Additional £600 to go OR £600 to cancel...!!!

pattycake

I moved a Tui holiday due to depart in June.  There was no charge to move but the new, identical holiday, is a couple of hundred pounds more. The existing holiday was already paid in full.  We don’t have to pay the extra until a few weeks before departure.

Conversely, I had an October holiday already book with Tui.  At the point that we needed to pay the balance we decided we didn’t wish to travel this year.  Again I shifted the holiday to next September.  Again a bit more expensive but I didn’t need to pay until nearer the time.  But there was no free amendment at that time so I had to pay £50 per person to move and that was due immediately.

mattyprice4004

I don’t see the issue, you chose to move it not them - so you pay. 

If you’d have waited for it to be cancelled you’d have received a refund, but that’s not what happened. 

You asked them to move to a more expensive time (as they say, prices vary year on year and they’d have increased prices next year due to pent up demand) and thus its more expensive. 

It’s not like buying a TV, where you’d expect prices to largely stay the same; when booking a service for a specific time the price will fluctuate depending on when that time is. 

epm-84

bradders1983 said:

Yes in hindsight you should have just waited for them to cancel it, July holidays were cancelled in late June from memory.

Depends on the actual date.  Greece announced that it would start allowing tourists from certain countries like Germany back from 1st July, Britain wasn't part of the countries on the initial list but was included on a second list where they allowed tourists to return from mid-July.  I seem to recall TUI were involved in taking the first set of tourists to both Spain and Greece (from Germany) after lockdown restrictions were eased.

epm-84

mattyprice4004 said:

It’s not like buying a TV, where you’d expect prices to largely stay the same

Actually you don't.  I got a credit from John Lewis when a TV I purchased from them, which was still under guarantee, stopped working.  For the value of the credit and an additional £5 I purchased a new TV which had a screen size 10% bigger than the old one, as well as being a full HD TV instead of a HD ready TV and there wasn't any special offer on at the time it was just larger TV and full HD TVs had reduced in price since I made the original purchase.