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Aviva has resolved my issue satisfactorily

jeremyridgway
jeremyridgway Posts: 2 Newbie
Seventh Anniversary First Post Combo Breaker
edited 10 September 2020 at 6:38PM in Reclaim PPI & other insurance
Thanks for the feedback on this - I just had a  call from Aviva who very professionally sorted out the issue with my claim, which reassured me about their brand

Comments

  • jon81uk
    jon81uk Posts: 3,898 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Is it joint travel insurance? What do the original terms of the insurance say about joint cover?

    I wouldn't automatically assume all travel insurance offers joint cover.
  • warby68
    warby68 Posts: 3,136 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I'm not sure of the specifics for your partner claiming but it seems broadly fair to only pay part of the cost when you didn't insure all the parties with the insurer you are claiming from.
  • dunstonh
    dunstonh Posts: 119,912 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    If you took out sole cover then that is responsible for your share of the costs.  Not the other traveller's share.
    Now, I just don't see how he could even file a claim because he has not paid for the accommodation, was not expected to, but Aviva says that his bank ought to allow a claim for 50% of the accommodation costs it says it will not pay.
    I dont see why that is not a problem as source of payment is not an issue where it is spouse/civil partner.


    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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