Debit card claim advice

hayleighmax21

Please help! 

I booked Monaco GrandPrix with Paragon Sport Management for my partners 30th birthday, the booking was made April 2019. We were due to fly to Nice 22/05/20 for three nights, I chose not to include flights as we were flying to Naples on the 25/05/20 as I was due to be bridesmaid at my friends wedding. The flights were booked separately from the package with Air France. Due to Covid-19 GrandPrix was cancelled 19/03/20, Paragon Sports Management initially advised they were hoping to transfer the package to next year. I then received an email 20/04/20 to advise they had ceased trading. The CAA have looked in to my claim but can’t process due to the package not including flights, therefore not covered by Atol. I have submitted a charge back form to Nationwide as I booked on my debit card the sum of £7,406.95 on 05/04/19. My travel insurance is with Nationwide who have advised they cannot deal with my claim as the company has gone in to liquidation. Charge back through my debit card has been declined as the payment went through as a transfer rather than a transaction - I called and paid over the phone, I wasn’t aware this would class as a transfer. The IPP are unable to deal with my claim under end user failure as Paragon were acting as a travel/booking agent. 

Citizens Advice advised I try the insolvency agency again, I have filled in forms but they informed me over the phone the company has no assets so I am unlikely to get it back that way. 

Any advice would be appreciated. 

Thanks 

Alan_Bowen

I am so sorry that you find yourself in this mess. The Statement of Affairs filed at Companies House shows a deficiency of over £1 million including £750,000 of customers money they had collected, there is no evidence as to where it's gone, but you aren't going to see anything from the Insolvency system. 
The CAA is correct that without flights they cannot refund the money so that is a dead-end too. If you made a bank transfer, and you should check that carefully, then a chargeback won't work.
As a package organiser the company was obliged by law, on pain of a criminal offence, to arrange financial protection against its failure, is this the reference to IPP? Did you receive anything from Paragon to say IPP were providing protection as if you did, IPP should not be denying the claim at this stage. IPP operates an insurance against failure scheme and if they do not want to pay out in a situation where they should you can make a formal complaint at no cost to the Financial Ombudsman scheme

bradders1983

You must remember how you paid. Did they provide a sort code and account number you then paid the money to yourselves?