Ticketmaster not refunding.

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Newbie
Hi this is my first post on the forum. I need help with ticketmaster refunds. I purchased four tickets to billie eilish last year which cost nearly £300 and now really need the money back but because she hasn't given a rescheduled date ticket master wont refund me. Is there anything I can do ? (I've already messaged them to ask ) . Thanks
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