booking.com - force majeure policy

petc

I won't go in to the full detail of my issue with booking.com but basically they put in place a Force Majeure policy that covered even non-refundable bookings where people were not able to travel due to Covid (within certain dates which my booking fell in to). I stumbled upon this policy on their Partners Website but could find no mention of it on their customer facing pages and my booking page continually stated no refund/no reschedule on my booking. My question is was anyone else aware as a customer of this policy? I have been battling them for months over keeping this policy quiet from customers.