Eon unable to bill me as I have a profile class OO meter

tijowa

I switched to Eon from OVO on 13 September 2019, on a fixed tariff paying by direct debit. Since then Eon has not raised a bill. I chased them in March 2020, to be told my account was stuck in the set-up phase and that a technical fix was required that they were working on, but the coronavirus epidemic was going to delay it. I contacted them again in August 2020, and specifically requested a bill to be raised. I was told this would have to be done manually but I should receive a bill within 7 to 10 days. I didn't receive a bill. I ended up raising a complaint, and have ascertained that Eon is unable to raise a bill for (at least some) customers with smart meters registered as profile class OO on the national meter database - apparently 900 customers of Eon have this problem (including my parents-in-law who also had a smart meter installed by OVO) but only 2 people at Eon are authorised to deal with the issue. My smart meter was installed by Ovo probably in late 2017. I am also unable to switch suppliers, as new suppliers can't handle such a meter classification (e.g. Symbio, green.energy) - and some suppliers think I have a commercial meter. From what I understand, I really just need to get the meter classification on the national database changed. Any ideas how I can force this to be done? Should I get Eon to do it or the original installer, Ovo? Eon is saying it will take many months for them to sort this out and I may as well just go to the ombudsman 56 days after I registered the complaint, but that this may not get it resolved any quicker.

Carrot007

https://britishbusinessenergy.co.uk/profile-classes/

So you are a high end business user?

Or the property once was and whoever converted it is at fault?

Do you know when the profile class was set, that might help see why, or it might be from the start.

OVO probably should not have taken you on either.

It was set like that for a reason, and that would be at customer request at some time in 99.95% of cases.

Not that any of that will help you out but your anger at the companies is likely unfounded.

tijowa

Carrot007 said:

So you are a high end business user?

Or the property once was and whoever converted it is at fault?

Do you know when the profile class was set, that might help see why, or it might be from the start.

OVO probably should not have taken you on either.

It was set like that for a reason, and that would be at customer request at some time in 99.95% of cases.

Not that any of that will help you out but your anger at the companies is likely unfounded.

I am a domestic customer. The property has only ever been a domestic dwelling. The profile class was set up when OVO installed the SMETS1 smart meter in later 2017. There is an earlier thread titled "Smart meter registered with a 00 profile class" in this category that explains profile classes used for domestic smart meters and the issues that can arise.

stewie_griffin

OVO went through a phase of doing this on all Smart meter installs. They thought it was the right thing to do as a Smart meter can recorded usage half hourly, but all domestic supplies should be profile class 01 or 02.

jbuchanangb

Notwithstanding the absence of a bill, I hope you are taking regular readings from this not-so-smart meter and keeping track of the likely costs which are accruing. As you have agreed a monthly direct debit you should not get into too much trouble provided your direct debit is covering the accruing costs. One has to suppose that eventually a bill will be generated showing all your DD payments and some calculation for the energy charges, hopefully not too much difference between the two.