Carshop problems

SeanBrowne23

Last year I bought a car from carshop on finance. I have a low credit rating so it was quite difficult. After finally being accepted I also took out the service and mot package. As soon as I took delivery of the vehicle I noticed there was a problem with the gears. Its an automatic car and the gears were sluggish between changes. I phoned carshop and they said bring it in and they would look at it. It was in 2 weeks before they returned it saying they had recalibrated the gears. Driving home it felt no different. I phoned them again. Again they said return it. 2 weeks later I got it back, still no change. So it went back and they sent it to a dealership garage to be looked at. They again recalibrated it. Still no change on gear change. Again I phoned, this time they said I had to take it to get diagnostics done. I did. And I had to pay the cost of this. £130. The garage who did the diagnostic test said they felt the car would need a new autoclutch fitted and that would cost us about £2000 inclusive of all parts and labour. I couldn't afford that. I do have an extended warranty on the car, but obviously it didn't include the clutch, wheels, tyres or anything classed as a perishable. Again it went back to carshop. This time they had it 5 months. When we got it back, no change, they have now told me it is not financially viable for them to get it repaired and that I ha e took refuse the car with my finance company and if I want a car take out a new finance. I've paid £2820 on my finance e already and they feel it acceptable I go ahead with their suggestion. What are my actual rights here? 

AdrianC

How old is the car?

Did you test-drive it prior to agreeing the purchase?
Why did you not reject it when the fault became apparent immediately post-purchase?

Yes, you can - and should - reject it now. You can reject it with either the finance company or the supplier.

daveyjp

Time to reject,  they had chance to fix it, they failed.

What vehicle btw?  Some automatics are simply best avoided.