I got a new smart meter installed by the company octopus, my previous company was spark, compatable?

SimonStevens1

Do these 2 companies have compatible smart meters because im still with spark electricity but octopus just installed a new meter also.

Just wondering if the new octopus meter is compatible with the spark company? 

SimonStevens1

I believe bothc ompanies have the new meter "number" like its identity number if that helps 

Robin9

I'm confused - Spark was taken over by OVO. Where does Octopus come into it ?

Thread title : 

I got a new smart meter installed by the company octopus, my previous company was spark, compatable?

 but the first line of the thread - "I'm still with Spark"  

Re compatibility - just continue with your usual monthly reads until you receive a bill and see if the reads are yours (letter C) or letter A.  Even so continue to read your meters and keep your own records

SimonStevens1

Robin9 said:

I'm confused - Spark was taken over by OVO. Where does Octopus come into it ?

Thread title : 

I got a new smart meter installed by the company octopus, my previous company was spark, compatable?

 but the first line of the thread - "I'm still with Spark"  

Re compatibility - just continue with your usual monthly reads until you receive a bill and see if the reads are yours (letter C) or letter A.  Even so continue to read your meters and keep your own records

Oh I changed companies from spark/OVO to octopus , but also changed back to spark after octopus changed my meter 

Browntoa

I believe octopus only install smet2 meters with their own installation team. Smet2 is meant to be fully switchable between supplier

Robin9

SimonStevens1 said:

Oh I changed companies from spark/OVO to octopus , but also changed back to spark after octopus changed my meter 

Have you had your first bill from OVO ?   Do the readings have A, C or E against them ?

MWT

SimonStevens1 said:

Oh I changed companies from spark/OVO to octopus , but also changed back to spark after octopus changed my meter 

Did you stay with Octopus long enough to get the meter working properly, delivering half-hour data, before you left?

Gerry1

Why on earth have you chosen Spark? Their rates are astronomical. What are your kWh rates and daily charges?

SimonStevens1

MWT said:

SimonStevens1 said:

Oh I changed companies from spark/OVO to octopus , but also changed back to spark after octopus changed my meter 

Did you stay with Octopus long enough to get the meter working properly, delivering half-hour data, before you left?

im not sure what doe sthis mean? They just put a meter in left and next thing I know octopus tells me im no long with their company 

Robin9

Robin9 said:

SimonStevens1 said:

Have you had your first bill from OVO ?   Do the readings have A, C or E against them ?

If your bills from Spark/OVO are showing the letter A after the readings all is OK and the meter change and communications are complete.

But as others have asked why on earth have you swopped back to Spark/OVO ?. Swop away from Octopus possibly but why Spark/OVO - there are cheaper options.

MWT

SimonStevens1 said:

im not sure what doe sthis mean? They just put a meter in left and next thing I know octopus tells me im no long with their company 

It isn't easy to help you without more clarity on what happened and when...

What was the date your smart meter was installed?

What was the date when you requested the switch back to Spark?

What was the date that the switch completed and you were back with Spark?

Why on earth you would do that would also be a good question, but is optional to answer

The reason I ask is that when a SMETS2 smart meter is installed there is a period of around a week but sometimes as long as two weeks where your supplier works with the DCC to properly register the meter and setup the data pathway to obtain the readings from your meter.

If you switched away before that work was completed, the meter may not be properly registered with the DCC which may cause problems for the 'new' supplier.